Frequently Asked Questions (FAQ)
Pricing depends on the size of your home, the condition of the space, and the type of cleaning (standard, deep, or move-out). The quickest way to get an exact price is a phone or online estimate based on your bedrooms, bathrooms, and what you want included.
Yes, we offer free online or phone estimates. If an onsite estimate is needed, a small trip fee may apply. If you book a cleaning, that trip fee can be applied toward your service (when applicable).
Most cleanings are priced by the job based on your home size, service type, and scope, so you know the cost up front. If your request is unique, we’ll confirm pricing clearly before scheduling.
A standard cleaning is designed for recurring maintenance and includes the core tasks listed on our Services page under “Standard Cleaning.” This typically focuses on kitchens, bathrooms, bedrooms, and common areas with dusting, wipe-downs, and floors to keep your home consistently clean.
A deep cleaning is more detailed than a standard cleaning and is commonly recommended for the first visit or when your home needs extra attention. It includes the tasks listed on our Services page under “Deep Cleaning,” focusing on heavier buildup, detailed surfaces, and extra attention in kitchens and bathrooms.
Move-out and move-in cleanings are designed for homes that are vacant or mostly empty. This service follows the checklist on our Services page under “Move Out Cleaning” and focuses on getting the space ready for the next occupant with detailed attention to kitchens, bathrooms, floors, and high-touch areas.
These items are not always included in a standard package and are commonly treated as add-ons. If you want oven cleaning, fridge cleaning, inside cabinets, windows, blinds, or other extras, let us know when you request your estimate so we can price it accurately.
We offer weekly, bi-weekly, monthly, and as-needed cleanings for both residential and commercial clients. Many recurring clients start with a deep cleaning to set the standard, then switch to standard cleanings for maintenance.
We do our best to send the same cleaners for recurring cleanings whenever possible. If your usual cleaner is unavailable, we’ll notify you ahead of time.
Cleaners are hired through an interview and application process. Background checks are completed for new hires, and our team is insured and bonded.
Yes. We provide cleaning supplies and equipment unless you prefer we use yours. If you have product preferences (including fragrance-free options), tell us before your appointment.
We accept cash, check, and mobile payments. Credit cards are also accepted with a small processing fee and can be paid through the invoice emailed to you.
No. Many clients are not home during service. If you prefer contactless cleaning, we can coordinate entry details ahead of time and confirm instructions for lock-up when we finish.
For the best results:
Clear counters, floors, and flat surfaces as much as possible
Secure pets in a separate room, kennel, or outside
Make sure entry instructions and garage/door codes are accurate
Keep the areas being cleaned free of people for safety and efficiency
For safety, we require pets to be secured in a kennel, outside, or in a separate room that will not be cleaned.
We can move small items like chairs, small rugs, small tables, pet beds, and lightweight décor. For large or heavy furniture, we typically clean around it.
We do not clean active rodent or insect infestations. Once the infestation has been fully resolved, we can schedule service. We also do not clean:
Inside fireplaces
Exterior areas
Kids’ toys
Instruments
Antiques/valuables
Laundry or dishes
If you’re unsure whether something is included, ask when requesting your estimate.
Yes. If something was missed or doesn’t look right, contact us as soon as possible and we’ll make it right. Work outside the original invoice or scope is not included.
We require at least 24 hours notice to cancel or reschedule. Cancellations under 24 hours, or if we arrive and cannot complete the cleaning due to access or other issues, may result in a trip or cancellation fee based on location and scope of work. If you need to make changes, call us as early as possible.
Call us before your scheduled cleaning to request and price additional services (example: windows, blinds, oven, fridge, inside cabinets). Depending on what you need, we may schedule additional time or additional cleaners.
We offer military discounts and referral discounts. Ask when booking and we’ll confirm what applies to your cleaning.