Frequently Asked Questions

Yes, we provide all supplies for your cleaning unless you prefer we use yours, in which case we will only use yours.

We prefer cash, check or mobile app, however cards are accepted for a small fee.  You can pay the invoice through your email with a credit card.

A standard cleaning would be on a recurring basis and includes the “Standard Cleaning” list on the services page.  A deep cleaning is typically the first cleaning and is more involved, this includes the “Deep Cleaning” list on the services page.  Finally, a move out clean is when the home or business is vacant following a move, and includes the “Move Out Cleaning” list on the services page.  Cleaners are provided a checklist for each kind of cleaning to ensure the job is completed.

We do our best to provide the same cleaners for each recurring cleaning unless that cleaner is unavailable.  We will notify you ahead of time that it will be someone other than who you normally have.  Cleaners are hired based on interview and application.  New hires have a background check completed and all are insured and bonded.

We guarantee our work following each cleaning upon inspection by the point person.  We will not guarantee work that was not included on the original invoice.  If you are unhappy with the service, if we missed something or if something was  broken, please call us to have a cleaner come back to remedy the issues.

We require a minimum of 24 hours notification for cancelling services.  Any cancellations made under 24 hours or if we arrive and cannot complete the cleaning due to any reason, there will be a cancellation and/or trip fee charged.  Cancellation/trip fees are based on location and scope of work.  You can cancel or reschedule your cleaning by calling us ahead of time.  Exceptions are made for major/federal holidays- we recommend scheduling early to guarantee a spot.

We will move small plants, small mobile tables, chairs, small rugs, pet beds and baskets.  Any other furniture will be cleaned around.

We require pets are in kennels, separate rooms that will not be cleaned or outside.  This ensures safety for both cleaners and pets.

We do not clean rodent or insect infestations.  We can clean a property once appropriate measures have been put in place to eliminate the infestation completely.  If we encounter this, the trip fee/cancellation fees will be applied.  Other items not cleaned include inside fireplaces, anything outside, kids toys, instruments, antiques/valuables, laundry or dishes.

The best ways to be prepared for a cleaning are to be on time, have counters, floors and other flat surfaces cleared as much as possible and have pets put away.  We ask that areas that are being cleaned be free of people for safety purposes and that garage codes are accurate and our entry into the home is not obstructed.  Lastly, customers do not need to be home during the cleaning unless they wish to inspect once we are done.

You may call us ahead of your scheduled cleaning to schedule/price additional services.  Depending on the services requested, we may have to schedule another time or additional workers to come.  Please be advised additional services are varied pricing.

We offer military discounts for both active and retired military personnel, discounts for reviews on Google and Yelp, as well as referral discounts once the referral has scheduled and had their first cleaning completed.

We offer weekly, bi-weekly, monthly or as needed for both business and residential cleanings.  We offer a deep cleaning for your initial to set the standard, and we recommend this deep cleaning every quarter minimally.

We do free online or phone estimates, however if we come for an onsite a small trip fee will be charged.  This trip fee will be removed from the cleaning price once you schedule with us.

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